If you are not happy with the services that you receive from Pearson Gore you should, in the first instance, contact the member of staff who provided that service. That person will normally acknowledge receipt of your complaint within one week and provide a reasoned answer to your complaint within a further three weeks.
If the response does satisfy your concerns you should write to Mark van Blommestein at Pearson Gore, 75 St Dunstan’s Street, Canterbury, Kent CT2 8BN or Stuart Jerden at Pearson Gore, 44 – 46 Queen Street, Ramsgate, Kent CT11 9EF. They will initiate such enquiries as considered to be necessary and will endeavour to respond within four weeks.
If you are not satisfied with our service after the latter stage of our in house complaints procedure you may take the matter up with the Ombudsman Services : Property, P.O. Box 730, Warrington WA4 6WU : telephone number 0330 4401634 : Fax 0330 4401635 : website www.ombudsman-services.org